Consumer guide: hiring a gutter cleaning service

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Clogged gutters can cause a variety of problems in rainy weather, such as major water damage to a home, and now is a great time to clean them. While some homeowners choose to clean their own gutters, many others hire a professional company to do the job, whether they need to be cleaned, covered, repaired or replaced.

The Better Business Bureau advises consumers to do their research before hiring a company to clean their gutters or buying new ones. Common complaints included dissatisfaction with the quality of work provided, contract issues, non-completion of work, and reimbursement policies.

When you hire a gutter cleaning company, research the company’s track record. You can search a company’s BBB business profile to see if it’s a BBB accredited business, get free information about their complaint history, and read customer reviews.

Shop around and get quotes from different companies. Make sure the bids consider the same set of criteria and remember: the lowest isn’t necessarily the best. If one offer is significantly lower than others, the contractor may be taking shortcuts or not understanding your job requirements.

Always get verbal promises and estimates in writing, and ask for a written and signed contract before work begins. Find out if the company offers any type of warranty or guarantee, check the license and insurance, and inquire about a waiver of lien. Request a receipt that says “paid in full” when the job is complete and your final payment is made.


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